We are here to answer your questions
We aim to provide you with all the necessary information regarding your purchasing journey, from the moment you select one of our elegant pieces until it reaches your doorstep.
Browse through the sections below for details on our processes, and do not hesitate to reach out if you have any further queries. Let's make every occasion special with timeless elegance.
How can I determine the correct size for my purchase?
You can find a comprehensive size guide on our website to help you select the perfect fit for your purchase. This guide includes detailed measurements and instructions on how to measure accurately to ensure that you make the best choice for comfort and style. Go to Size Guide
Can I buy a gift card?
Yes, we offer gift cards which make an exceptional and elegant present. You can purchase your gift card by visiting the following link: Gift Cards. If you wish, on this same page you can provide the email address to which the gift card should be sent, as well as the message you would like included in the email.
Can I place an order for a gift?
Yes. We guarantee an impeccable presentation. Each item is wrapped with the utmost care and elegance. Before checking out, on the shopping cart page, in the space created for “Special Order Instructions”, specify that your purchase is a gift and indicate the message you wish to include.
Which countries are available for shipping?
We are pleased to offer international shipping to all countries within the European Union. Our goal is to ensure that everyone, no matter where they are, can enjoy our elegant designs. Please note that shipping times and costs may vary depending on the destination.
What shipping options do you offer and how long will it take for my order to arrive?
Orders are typically dispatched within 48 hours. Please be aware, however, that during peak periods, such as sales events, exclusive private sales, and the winter holiday season, processing times may vary due to high demand. We appreciate your understanding and strive to get your purchase to you as swiftly as possible.
What is your return and exchange policy?
You have 14 days to return your order.
The buyer will be responsible for the cost of return shipping.
All returns must be communicated to AnabuBrand by email info@anabubrand.com, indicating the corresponding invoice or order number.
Once you receive the return number, send the product to AnabuBrand.
Can I delete my account?
To request the closure of your account in our store, please send an email to info@anabubrand.com with your request.
Include your full name and the email address associated with your account in the message, and use the subject line "Account Closure Request". Our customer support team will process your request and confirm the closure of your account via email. Thank you for your cooperation.
Can I cancel my subscription to the newsletter?
To unsubscribe from our newsletter, please send an email to info@anabubrand.com with your request. Include your full name and the email address you wish to unsubscribe in the message, and use the subject line "Unsubscribe from Newsletter". Our team will process your request and confirm your removal from the newsletter subscription list via email.
Additionally, you can unsubscribe from our newsletter directly from the last email you received from us. Simply scroll to the bottom of the email and click on the "Unsubscribe" link provided. This will automatically remove you from our mailing list. Should you encounter any issues or prefer a more personal touch, you're welcome to email us with your unsubscribe request as previously described.